Privacy Policy for Lavender Lab

Effective Date: October 30, 2024

Welcome to the privacy policy of Lavender Lab, accessible at [lavenderlaboratories.com]. This policy outlines how we collect, use, store, and share your personal information in compliance with the General Data Protection Regulation (GDPR).

1. Introduction

At Lavender Lab, we are dedicated to protecting your privacy and ensuring that your personal information is handled responsibly. This privacy policy explains how we collect, use, and safeguard your data when you visit our website or use our auto cleaning and detailing services.

2. Information We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Service Information: Details related to your requests for services, including vehicle information and preferences.
  • Payment Information: Payment card details and billing information when processing transactions.
  • Technical Data: IP address, browser type, operating system, and usage data related to your interaction with our website.

3. Purpose of Data Collection

We use your personal data for the following purposes:

  • Service Delivery: To provide and manage our auto cleaning and detailing services.
  • Communication: To contact you regarding your inquiries, bookings, and service-related updates.
  • Payment Processing: To process payments for the services you request.
  • Marketing: With your consent, to send promotional materials, newsletters, and updates about our services.
  • Website Improvement: To analyze usage patterns to improve our website and services.

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our contractual obligations with you.
  • Consent: When you provide consent for specific data processing activities.
  • Legitimate Interests: To pursue our legitimate interests, provided they do not override your rights and interests.

5. Data Storage and Security

5.1 Data Storage

Your personal data is stored securely on servers located within the European Economic Area (EEA) or in countries with adequate data protection measures as determined by the European Commission.

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls limiting data access to authorized personnel only

6. Data Sharing

We do not sell or rent your personal data to third parties. We may share your information with:

  • Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering our services, subject to strict confidentiality agreements.
  • Legal Compliance: If required by law, we may disclose your personal data to comply with legal obligations or respond to lawful requests from public authorities.

7. Users’ Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request copies of your personal data.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You can request limitation of processing your personal data.
  • Right to Data Portability: You can request the transfer of your personal data to another organization or directly to you, under certain conditions.
  • Right to Withdraw Consent: You can withdraw your consent to data processing at any time where we rely on consent.

To exercise these rights, please contact us at [email protected].

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Lavender Lab
Olowomuke Street,
Akure, Ondo, Nigeria
Email: [email protected]

Thank you for trusting Lavender Lab with your personal data. Your privacy is our priority.