Refund & Returns Policy

Effective Date: October 30, 2024

At Lavender Lab, we strive to provide you with high-quality products that meet your expectations. If you are not completely satisfied with your purchase, we’re here to help! Please read our comprehensive refunds and returns policy below.

1. Eligibility for Returns

You may return a product within 30 days of receiving it, provided the following conditions are met:

  • The product must be unused and in its original packaging.
  • Any tags or seals must still be intact.
  • Certain products may be exempt from returns (e.g., personal care items, opened food products).

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support at [email protected] with the subject line “Return Request” and include the following details:
    • Order number
    • Product name
    • Reason for return
    • Photos (if applicable)
  2. Return Authorization: Once your return request is reviewed, you will receive a Return Authorization (RA) number along with return instructions.

3. Return Shipping

  • Customer Responsibility: You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., wrong item, defective product).
  • Shipping Fees: Original shipping fees are non-refundable.
  • Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item.

4. Refund Process

Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund as follows:

  • Refunds will be issued to the original payment method.
  • Please allow 5-10 business days for the refund to reflect in your account.

5. Non-Returnable Items

Certain items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

6. Exchanges

If you received a defective or damaged product, you can request an exchange. Please contact us within 7 days of receiving the item to arrange for an exchange.

7. Customer Support

If you have any questions or concerns about our refunds and returns policy, please reach out to our customer support team:

8. Changes to This Policy

Lavender Lab reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Thank you for shopping with Lavender Lab! We appreciate your business and are here to assist you in any way we can.